SafeLink Wireless Reviews
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How would you rate SafeLink Wireless?
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The second person I talked to was more helpful and walked me through resetting the network settings. It finally started working after about 30 minutes, so I was relieved it got sorted out.
It was not the worst support experience, but it was slow and you definitely need some patience. I would say 3 stars feels about right.
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The app isn’t much better. It freezes when I’m trying to check my data or account info, and while it does work once in a while, it’s not reliable enough for me to count on. I usually end up calling instead, which is annoying because that’s exactly what the app is supposed to help me avoid
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The only downside is that changes can take a little while to show up on my account. It’s not "perfect," but I haven’t run into any weird surprise fees so far, so I’d give it 4 stars.
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I contacted customer service, and they did try to help, but I had to keep explaining the same thing again and again. They told me to wait 24 hours, then after that it was basically another 24 hours, so that part got frustrating.
It did finally start working after a few days, so I guess it turned out okay in the end. Still, the whole process was a hassle and not really a great experience. Not the worst thing ever, but definitely not good either.
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You’d think they'd know how to port a cell phone number, but they don't. I lost my job and I desperately need free cell phone service. I need to keep my cell phone number because it’s on my resume. I still have cell phone service with the other provider because my son still has service with them. So the account is still open and active. That means the account number is the same. I even provided proof of the account number from my other cell phone service and they rudely and ignorantly kept telling me it’s wrong. They are unbelievably rude!!!!!! I couldn’t even get a new cell phone number with them. They’re way too busy and obsessed with insisting that my account number from my current cell phone provider is wrong. They’re unbelievably rude and have the worst customer service ever!!!!
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How easy is it to get a hold of customer service at safelinkwireless?
“They have a phone number but it will take you to Tracfone c/s first. If you need to speak with a Safelink person, you must ask to talk to them otherwise the Tracfone people will keep telling you they can take care of it. 1-800-378-1684”
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Is safelinkwireless a scam or a legit company?
“100% legit company, you just have to apply for it & get approved. From my understanding, it's another state funded phone but every state has it (so maybe it's government funded) but you just have to make sure you enroll wherever you live & if you move out of state you must inform them. Many people qualify, you should check it out, the free phones aren't much but hey if you qualify it's a FREE phone & either totally free service or majorly discounted!”
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